Terms of Service

By using Jive, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy describes how we collect and use information and is incorporated into these Terms.

Service: Jive's website, apps, APIs, and GitHub App.

Customer/Organization: the entity that registers for or uses the Service.

Authorized Users: individuals authorized by Customer to use the Service.

Content/Data: information submitted to or collected by the Service, including integration and audit data.

Integrations/Third-Party Services: external systems connected by Customer (e.g., GitHub, Jira, Azure DevOps).

Subscription: the plan and access tier selected or purchased by Customer.

You must be at least 18 years old to use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind it.

• Customer is responsible for the actions of Authorized Users.
• Customer must safeguard credentials, tokens, and integration permissions.
• Customer is responsible for ensuring only authorized users have access.

• No reverse engineering or attempts to derive source code.
• No security testing without written permission.
• No misuse or interference with service availability or rate limits.
• No illegal use, malware, or infringement of rights.

Jive connects to Third-Party Services as authorized by Customer. Customer is responsible for permissions, scopes, and compliance with third-party terms.

Jive primarily relies on metadata and status signals from integrations (for example, pull request status, checks, and approvals). We do not access private code contents unless a feature explicitly requires it and you enable that access.

Jive does not control third-party platforms. Their changes, outages, or policy decisions may impact the Service, and we will make reasonable efforts to restore functionality when possible.

Customer owns its Content. Customer grants Jive a limited license to host, process, and transmit Content to provide the Service.

If Customer provides feedback, Customer grants Jive a perpetual, royalty-free license to use it.

We may generate aggregated or anonymized analytics that do not identify Customer or Authorized Users.

To the extent we process personal data on behalf of Customer as a processor, such processing will be governed by our data processing addendum (if applicable) and our Privacy Policy.

Each party may receive confidential information from the other. Each party will use reasonable care to protect the other party’s confidential information and will use it only to perform its obligations under these Terms.

Confidential information does not include information that: (a) is or becomes public through no fault of the receiving party, (b) was lawfully known by the receiving party without restriction before receipt, (c) is independently developed by the receiving party without use of the confidential information, or (d) is lawfully received from a third party without breach of a confidentiality obligation.

A party may disclose confidential information if required by law or court order, provided it gives reasonable notice when permitted.

We use reasonable administrative, technical, and organizational safeguards. No system is perfectly secure.

Access to integration tokens is restricted, and you can revoke access through the relevant third-party platform at any time.

Fees are based on the Subscription plan and any Order Form. Unless required by law, fees are non-refundable.

We may suspend access for non-payment. Taxes are Customer's responsibility where applicable.

We strive for availability but do not guarantee uninterrupted service. No SLA applies unless expressly agreed in writing.

We may suspend or limit access to the Service if required by law, if we detect a security risk, or if Customer violates these Terms.

Customer may stop using the Service at any time. We may suspend or terminate access for violations or security risks.

After termination, access ends and Content may be deleted after a limited period to allow export or recovery, subject to backup and compliance needs.

SkyMoon owns the Service, including its software, trademarks, and documentation. Customer receives a limited right to use the Service during the Subscription.

The Service is provided as-is and as-available. We disclaim all warranties, including implied warranties of merchantability, fitness, and non-infringement.

We do not guarantee that the Service will prevent all unauthorized actions in third-party systems.

To the maximum extent permitted by law, SkyMoon will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill.

SkyMoon’s total liability under these Terms will not exceed the fees paid by Customer to SkyMoon in the 12 months preceding the claim.

Customer will indemnify SkyMoon from claims arising out of Customer’s use of the Service or violation of these Terms.

We may update these Terms. Material changes will be communicated through the Service or by email.

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles.

Company: SkyMoon Technologies LLC

Email: support@skymoontech.com

Address: 5385 Pike Ct S, Salem, OR, USA